Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. International orders may take 10–20 business days depending on the destination and customs processing. Expedited options are available at checkout.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50. This applies to both domestic and international shipments. No promo code is needed.
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the returned item.
Can I exchange a product?
Yes, exchanges are available for defective or damaged items within 30 days of delivery. Please contact us at [email protected] with your order details and a photo of the issue. We will arrange a replacement at no extra cost.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website’s tracking page or the carrier’s site to monitor your shipment’s progress.
What if my order arrives damaged or missing items?
If your order arrives damaged or with missing items, please email us at [email protected] within 48 hours of delivery. Include your order number, photos of the damage, and a list of missing items. We will resolve the issue promptly.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customs duties, taxes, and fees may apply and are the responsibility of the buyer.
Are your products covered by a warranty?
All mice, keyboards, and headphones sold on UpanDune come with a manufacturer’s warranty. The warranty period varies by product (typically 1–2 years). For warranty claims, please contact us at [email protected] with your order number and product details.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. Our team typically responds within 24 hours on business days. We do not offer phone support at this time.