Refund policy
At UpanDune, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Refunds are not available for products damaged due to misuse, alteration, or normal wear and tear.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Software or digital downloads (e.g., firmware or drivers)
- Products with broken seals or opened packaging (unless defective)
- Items purchased through unauthorized third-party sellers
How to Request a Refund
To initiate a refund, please contact our support team at [email protected] with your order number and a brief description of the issue. We will review your request and provide instructions for returning the item. Refunds are processed within 5-10 business days after we receive and inspect the returned product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refund Method
Refunds will be issued to the original payment method used during purchase. Please allow additional time for your bank or payment provider to process the credit.
Exchanges
If you receive a defective or incorrect item, we will replace it at no additional cost. Contact us at [email protected] within 7 days of delivery to arrange an exchange.
Contact Us
For any questions about this policy, please email [email protected]. We are here to help.