Shipping policy

Shipping Policy

Shipping Method

UpanDune offers a single, reliable shipping option for all orders: Standard Shipping. This method ensures your Mice, Keyboards, and Headphones are delivered safely and efficiently to your doorstep.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email with tracking details once your order is dispatched.

Delivery Time

Standard Shipping typically delivers within 5–10 business days, depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or adverse weather conditions.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the destination address. The exact cost will be displayed at checkout before you complete your purchase. Please note that UpanDune does not offer free shipping on any orders.

Order Tracking

Once your order is shipped, you will receive a tracking number via email at [email protected]. You can use this number to monitor your package’s journey until it arrives.

International Shipping

UpanDune ships to select international destinations. Please be aware that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. We recommend checking your local customs policies before placing an order.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at [email protected] with your order number and details. We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.

Contact Us

For any questions regarding your shipment, please reach out to our support team via email at [email protected]. We are here to assist you.